Terms of use of the metrobulgaria.bg website

 

These general terms and conditions govern the relationship between "Metro Tour Bulgaria" EOOD, hereinafter referred to as "Merchant", on the one hand, and the users of internet pages and services located on the website www.metrobulgaria.bg, referred to below for brevity Consumers, on the other.

 

"Metro Tour Bulgaria" EOOD is a company registered under the Commercial Law of the Republic of Bulgaria with EIK 206557410, with address Svilengrad, p.k. 6500, 23 Alexander Stamboliyski St., email: office@metrobulgaria.bg, phone +359 2 931 41 39

 

Please read the published General Terms and Conditions in their entirety before using the information and commercial services offered on the Site (the Services for short).

 

This document contains information about the activities of "Metro Tour Bulgaria" EOOD and the general conditions for using the services provided by "Metro Tour Bulgaria" EOOD, regulating the relationship between us and each of our users.

 

The confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and the Merchant.

 

By accepting the General Terms and Conditions, the User agrees to have his personal data processed on the basis of the contract concluded between him and the Merchant.

 

Definitions

 

For the purposes of these general conditions, the following concepts should be understood in the following sense:

Site/Website - www.metrobulgaria.bg and all its subpages.

Ticket – Document certifying a contract of carriage.

User - any natural person who purchases tickets from the website, which are not intended for carrying out a commercial or professional activity, and any natural person who, as a party to a contract under this law, acts outside the scope of his commercial or professional activity.

Terms and Conditions - these Terms and Conditions, which include terms of use, cookies, voluntary dispute resolution, contract cancellation and replacement forms and any other legally significant information found on the Site.

Personal data - information about a natural person that reveals his physical, psychological, mental, family, economic, cultural or social identity.

Contract of Carriage - a contract under which a carrier undertakes to transport the passenger and his personal luggage from one place to another, providing him with adequate comfort and security according to the type of vehicle and the distance, and the passenger undertakes to pay the carriage price and to observe the rules for the use of vehicles.

 

Services provided

1. On the Site, Users have the opportunity to purchase a ticket, respectively to conclude a transport contract.

1.1. The relations in connection with the performance of the contract of carriage are not subject to the present general terms and conditions. They are available on the following website: http://metrobulgaria.bg/conditions-of-carriage.

1.2. In the event of a conflict between the provisions of these general terms and conditions and those relating to the performance of the contract of carriage, specified in the previous point, the latter shall prevail.

1.3. The tickets offered by the Merchant through the website are intended for individuals and/or legal entities.

 

 

An order

2. Users use the website interface to enter into contracts with the Merchant for the conclusion of transport contracts by purchasing a regular transport document - ticket. For the purposes of interpretation of these general terms and conditions, purchasing a ticket and concluding a contract of carriage should be considered as equivalent concepts.

2.1. The transport contract is considered concluded from the moment the order is confirmed by the Merchant.

2.2. After selecting one or more tickets offered on the Merchant's website, the User must add the same to his list of goods for purchase.

2.4. It is necessary for the User to provide data for making the delivery and choose a method and moment of payment of the price, then confirm the order through the site interface.

2.5. When placing an order, the User receives confirmation by email that his order has been accepted.

2.6. When placing an order, the User should provide up-to-date personal data to the persons who will be parties to the relevant contracts for the carriage of passengers.

 

2.7. The ordered and paid tickets are received in accordance with the general conditions for carrying out passenger transport.

 

3. The Merchant has the right to refuse to conclude a contract with an incorrect User.

3.1. The Merchant has the right to treat a User as incorrect in cases where:

1. there is non-compliance by the User with the General Terms and Conditions;

2. an incorrect, arrogant or rude attitude towards the Merchant's representatives has been established;

3. systematic abuses by the User towards the Merchant have been established.

 

Prices

4. The prices of the tickets offered are those indicated on the Merchant's website at the time of placing an order, except in cases of obvious error.

4.1. The prices of the goods include VAT in the cases in which it is foreseen to charge it.

5. The merchant reserves the right to change the prices of the tickets offered on the site at any time and without notice, and such changes will not affect orders already made.

6. The Merchant may provide discounts for the tickets offered on the site, in accordance with Bulgarian legislation and rules determined by the Merchant. The rules applicable to such discounts are available where the discount is displayed. Discounts may be provided in various forms (eg promotions, loyalty discounts provided individually, randomly or as a result of participation in a competition or customer survey).

6.1. Different types of discounts cannot be combined when ordering and purchasing the same product.

6.2. Every Passenger can register and join our loyalty program from the following link or at an office convenient for him. The program provides various discounts on the price of a ticket or a free ticket depending on the number of trips accumulated.

 

Payment

7. The user can pay the price of the ordered tickets using the following methods:

• By means of a bank or payment card in accordance with the general conditions of the relevant payment operator whose services are used by the Merchant.

• Payment by bank transfer to the Merchant's bank account.

 

8. The merchant reserves the right to establish other payment methods on the website, including through the services of third parties - payment operators, as well as cash payment on the spot in a commercial outlet after placing an order.

 

9. If the User chooses a payment method involving a third party payment service provider, the User may be bound by the terms and conditions and/or fees of such third party, including the fees payable for performing the relevant payment transaction.

 

10. The Merchant is not responsible if a payment method involving a third-party payment service provider is not available or otherwise does not function due to reasons beyond the Merchant's fault.

 

11. When a User exercises his right to withdraw from the contract and the Merchant should refund the price paid for any reason, the price subject to refund is reduced by the value of the discount received applied to the goods, and only the amount actually paid is subject to recovery.

 

 

Cancellation of the contract and revalidation of tickets

12. The conditions for cancellation of the contract and revalidation of tickets are determined by the Merchant in compliance with Bulgarian legislation and can be accessed on the following page: http://metrobulgaria.bg/conditions-of-carriage.

 

13. When exercising the right to withdraw from the contract (returning a ticket), the Merchant reimburses the user the refundable amount using the same payment method used by the user within 7 working days, namely:

 

1) A ticket price paid by the User using a refundable card is refunded through a card transaction on the bank or payment card used by the User when making the payment.

 

2) Ticket price paid by bank transfer, which is subject to return, is refunded to the User's bank account used for the transfer of the price.

 

Intellectual Property

14. The intellectual property rights on all materials and resources located on the Merchant's website (including available databases) are subject to protection under the Copyright Act and related rights, belong to the Merchant or to the corresponding designated person who assigned the right of use of the Merchant, and cannot be used in violation of current legislation.

 

15. In the case of copying or reproduction of information beyond what is permissible, as well as in case of any other violation of intellectual property rights on the Merchant's resources, the Merchant has the right to claim compensation for direct and indirect damages suffered in full.

16. Except in cases where it is expressly agreed, the User may not reproduce, change, delete, publish, distribute and publicize in any other way the information resources published on the Merchant's website.

 

17. The Merchant undertakes to take due care to provide the User with the possibility of normal access to the services provided through the website.

 

18. The merchant reserves the right to suspend access to the provided services. The Merchant has the right, but not the obligation, at its discretion to delete information resources and materials published on its site.

 

 

Rescue clause

19. The parties declare that, in the event that any of the clauses under these General Terms and Conditions is/are found to be invalid, this will not invalidate the entire contract or any of its other parts. The invalid clause will be superseded by the mandatory rules of law or established practice

 

Amendment of the general terms and conditions

20. The Merchant undertakes to notify the Users of any change in the present general conditions within 7 days of the occurrence of this circumstance at the e-mail address specified by the User.

 

21. When he does not agree with the changes in the general conditions, the User has the right to withdraw from the contract without giving a reason and without owing compensation or penalty. In order to exercise this right, the User should notify the Merchant within one month of receiving the message under the previous article.

 

22. In the event that the User does not exercise his right to withdraw from the contract in accordance with the procedure stipulated in these general conditions, it is considered that the amendment has been accepted by the User without objection.

 

Applicable law

23. For all other cases that are not explicitly described in these general conditions, the provisions of the Road Transport Act, REGULATION No. 11 of 31.10.2002 on international road transport of passengers and goods, Regulation (EC) 181/2011 apply from 16.02.2011 of the European Parliament and the applicable provisions of the current legislation of the Republic of Bulgaria.

 

24. With the purchase of each ticket, the Passenger agrees that his personal data will be processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data.